![]() Registered users with a valid software maintenance agreement are entitled to receive support for 5 incidents. The support response time is usually 24 hours (normally much faster, even on weekends and holidays). In case you don't extend the software maintenance agreement within a month time you can purchase an upgrade later by paying 50% of the product's regular price. Thus you get another year of upgrades and support for the purchased product. ![]() At the end of the year you can extend the software maintenance for another year, paying just 30% of the product's regular price (that's a 70% discount!). That means that a newly registered user can get all minor and major upgrades as well as technical support for one year from the date the product was purchased. Upon buying a product you get 1 year of software maintenance for free.
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